Privacy policy

This Privacy Policy describes how NaurinaCo, operated by VALPO MEDIA LLC ("we," "us," or "our"), collects, uses, and discloses your personal information when you visit NaurinaCo (the "Site"), make a purchase, create an account, enroll in the VIP Club membership program, contact customer support, or otherwise communicate with us (collectively, the "Services").

By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the Services.

1. Information We Collect

Information You Provide Directly

  • Contact details: name, shipping and billing address, email address, phone number
  • Order information: items purchased, order value, delivery details, and payment confirmation. Full payment card details are collected and processed by our payment providers (such as Shopify Payments, PayPal, or similar) and are never stored on our servers. We receive only limited information such as the card type, last four digits, and payment status.
  • Account information: username, password (stored in hashed form by our platform), order history, and saved addresses, if you create an account
  • VIP Club membership information: enrollment date, billing cycle, membership status, and payment method details (processed and stored by our payment provider, not on our servers)
  • Customer support communications: messages, attachments, and photos you send us by email, contact form, or social media
  • Reviews and user content: reviews, ratings, photos, or other content you choose to submit
  • Marketing preferences: your email or SMS subscription status and preferences

Information Collected Automatically

When you visit the Site, we and our service providers automatically collect certain information through cookies, pixels, tags, and similar technologies ("Cookies"), including:

  • Device information: IP address, browser type and version, operating system, device type, screen resolution, and language settings
  • Usage information: pages viewed, products browsed, items added to cart, time spent on the Site, clicks, scrolling behavior, and referring URLs or search terms
  • Approximate location: inferred from your IP address (city/region level)

Information From Third Parties

We may receive information about you from third parties, including:

  • Payment processors: payment status and fraud signals
  • Shipping carriers: delivery status and address corrections
  • Analytics and advertising partners: information about how you interact with our ads and Site (e.g., Google Analytics, Meta)
  • Order tracking and review apps installed on our store platform

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders — including processing payment, arranging shipping, providing order and delivery confirmations, and handling returns and refunds
  • Manage your VIP Club membership — including processing recurring billing every 28 days, providing access to member benefits and pricing, and processing cancellation requests
  • Provide customer support — responding to your inquiries, resolving issues, and processing claims
  • Send transactional communications — order confirmations, shipping updates, VIP Club billing notifications, and account notifications (these are not marketing and cannot be opted out of while you have an active order or membership)
  • Send marketing communications — if you opt in, we may send you emails or texts about products, promotions, and updates. You can unsubscribe at any time via the link in our emails or by replying STOP to texts.
  • Improve our Site, products, and services — analyzing usage patterns, testing features, and fixing errors
  • Personalize your experience — remembering your cart, showing relevant products, and tailoring advertising
  • Detect and prevent fraud and abuse — screening orders and protecting the security of our Services
  • Comply with legal obligations — including tax, accounting, and consumer protection requirements
  • Enforce our terms — protecting our legal rights and resolving disputes

3. Cookies and Tracking Technologies

We use Cookies to operate the Site, remember your cart and preferences, analyze traffic, measure marketing performance, and personalize advertising. Cookies we use fall into these categories:

  • Strictly necessary: required for the Site to function (cart, checkout, security). These cannot be disabled.
  • Analytics: help us understand how visitors use the Site (e.g., Google Analytics)
  • Advertising: used by us and partners (e.g., Google, Meta) to show you relevant ads on and off the Site and measure their effectiveness
  • Functional: remember your preferences and settings

You can control Cookies through your browser settings (blocking or deleting them), and through any cookie preference tools available on the Site. Disabling certain Cookies may affect Site functionality — for example, your cart may not save.

Our Site may not respond to "Do Not Track" browser signals, but where required by law we honor the Global Privacy Control (GPC) signal as an opt-out of targeted advertising.

4. How We Share Your Information

We do not sell your personal information for money. We share it only in the following circumstances:

  • Service providers who perform services on our behalf and are contractually limited in how they may use your data: payment processing, order fulfillment and shipping, email and SMS delivery, customer support tools, cloud hosting, analytics, and IT services
  • Our e-commerce platform (Shopify), which hosts our store and processes orders; Shopify's privacy practices are described in their own privacy policy
  • Subscription billing providers that process recurring VIP Club membership charges on our behalf
  • Advertising and analytics partners (such as Google and Meta) to measure and improve our marketing. Depending on your state's law, this sharing may be considered "targeted advertising" or a "sale"/"sharing" of personal information, and you may opt out as described in Section 5.
  • Legal authorities when required by law, subpoena, court order, or when we believe disclosure is necessary to protect our rights, our customers, or others, or to detect and prevent fraud
  • Business successors in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of some or all of our assets, in which case your information may be transferred as a business asset

We do not share your information with unrelated third parties for their own independent marketing purposes without your consent.

5. Your Privacy Rights

Depending on where you live — including California, Colorado, Connecticut, Texas, Virginia, Oregon, Montana, and other US states with consumer privacy laws — you may have some or all of the following rights:

  • Right to know / access: request a copy of the personal information we hold about you, including the categories collected, sources, purposes, and third parties with whom it is shared
  • Right to correction: request that we correct inaccurate personal information
  • Right to deletion: request that we delete your personal information, subject to legal exceptions (e.g., records we must keep for tax purposes)
  • Right to portability: receive your information in a portable, machine-readable format
  • Right to opt out: opt out of targeted advertising and the "sale" or "sharing" of personal information as defined by applicable law
  • Right to non-discrimination: we will not deny you services, charge different prices, or provide a different level of service because you exercised your privacy rights

How to Exercise Your Rights

Email us at support@naurina.co with the subject line "Privacy Request" and tell us which right you wish to exercise. To protect your information, we may need to verify your identity (for example, by confirming the email address associated with your orders) before responding.

We will respond within the timeframe required by applicable law (generally 45 days, extendable where permitted). If we decline your request, we will explain why, and you may appeal our decision by replying to our response with "Privacy Appeal" in the subject line.

You may also designate an authorized agent to submit requests on your behalf; we may require proof of the agent's authorization.

To opt out of targeted advertising specifically, you can also use the cookie preference tools on our Site, enable the Global Privacy Control (GPC) in your browser, and use the opt-out tools provided by our advertising partners.

Marketing Opt-Out

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email. If you receive SMS messages from us, reply STOP to opt out. You will continue to receive transactional emails about your orders and VIP Club billing notifications.

6. Data Retention

We keep your personal information only as long as needed for the purposes described in this policy:

  • Order and transaction records: retained as required for tax, accounting, and legal compliance (typically up to 7 years)
  • VIP Club membership records: retained while your membership is active and for a reasonable period after cancellation for billing dispute resolution and legal compliance
  • Account information: retained while your account is active and for a reasonable period after
  • Customer support communications: retained as long as needed to resolve your issue and maintain records of our interactions
  • Marketing data: retained until you unsubscribe or request deletion
  • Analytics data: retained per our analytics providers' standard retention settings

When information is no longer needed, we delete or de-identify it.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information, including encrypted (HTTPS/TLS) connections across the Site, PCI-DSS-compliant payment processing through our payment providers, and access controls limiting who can view customer data.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your account password confidential. If we become aware of a data breach affecting your personal information, we will notify you and the relevant authorities as required by law.

8. Children's Privacy

Our Site is a general-audience site intended for adults. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13 (or under the age required by applicable law). If you believe a child has provided us with personal information, contact us at support@naurina.co and we will delete it promptly.

9. International Visitors

Our Services are hosted and operated in the United States and are intended for US customers. If you access the Site from outside the US, you understand that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those of your jurisdiction.

10. Third-Party Links and Services

The Site may contain links to third-party websites, social media platforms, or embedded content. We are not responsible for the privacy practices or content of those third parties, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Changes will be posted on this page with an updated "Last updated" date. For material changes, we may also notify you by email or a prominent notice on the Site. Your continued use of the Services after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

NaurinaCo — operated by VALPO MEDIA LLC

311 Golf Rd, Ste 1000 West Palm Beach, FL 33407, USA

Email: support@naurina.co

Support Hours: 9:00 AM – 5:00 PM EST, Monday – Saturday