Shipping policy

Thank you for shopping at NaurinaCo. This policy explains how we process and deliver your digital products, and what to do if something goes wrong along the way. This Digital Delivery Policy forms part of our Terms of Service.

1. Order Processing and Delivery

All digital products are delivered instantly after your order is placed and payment is confirmed. There is no shipping or physical processing time.

You will receive:

  • An order confirmation email immediately after checkout
  • A delivery email containing your download link, access instructions, or account credentials, sent within minutes of purchase
  • Access to your purchase at any time afterward through your account on our website (where applicable)

If your payment fails verification or is flagged for review by our payment provider, delivery will not begin until the issue is resolved. We may contact you to confirm order details in cases of suspected fraud.

In rare cases of technical issues on our end, delivery may be delayed by a short period. If your product has not arrived within 1 hour of purchase, please check your spam/junk folder first, then contact us at support@naurina.co

2. Availability

Our digital products are available for purchase and delivery to customers worldwide, wherever you have internet access to receive email and download files. There are no shipping restrictions, destination limitations, or geographic exclusions, since nothing is physically shipped.

3. Delivery Method and Cost

All digital products are delivered electronically at no additional delivery cost. There is no shipping fee, since there is no physical shipment involved.

Estimated delivery time: instant, typically within a few minutes of completing checkout.

Please note: while delivery is instant in nearly all cases, occasional email delays outside of our control (such as delays with your email provider) may cause a short lag in receiving your delivery email. We are not liable for such third-party delays but will always help you access your purchase.

4. Accessing Your Purchase

Once your order is complete, you can access your digital product via:

  • The download link or access instructions sent to the email address used at checkout
  • Your account on our website, if you created one, under your order history

Please allow a few minutes for your delivery email to arrive. If you do not see it, check your spam/junk/promotions folder before contacting us.

If you are unable to access your download link, or your link has expired, contact us at support@naurina.co with your order number and we will re-send access.

5. Incorrect Email Address

Please double-check the email address you enter at checkout, since this is where your digital product will be delivered.

If you notice an error in your email address, contact us immediately at support@naurina.co with "EMAIL CHANGE" and your order number in the subject line. If your product has not yet been delivered, we can usually correct the email address and resend it.

We are not responsible for non-delivery caused by an incorrect email address provided by the customer, but we will make reasonable efforts to help you regain access once the correct email is confirmed.

6. Missing or Undelivered Digital Products

If you completed your purchase but did not receive your digital product:

  • Check your spam, junk, or promotions folder.
  • Confirm the email address you used at checkout was correct.
  • Wait a few minutes, as delivery is typically instant but can occasionally take slightly longer.
  • Check your account on our website, if applicable, under order history.

If you still cannot locate your product after these steps, email us at support@naurina.co with your order number, and we will re-send your access or download link at no cost.

7. Corrupted or Faulty Files

If your digital product fails to open, download correctly, or appears corrupted:

  • Contact us within 7 days of purchase at support@naurina.co
  • Include your order number and a description of the issue (e.g., file won't open, broken link, missing content).

We will send a corrected file or working access link at no cost. See our Refund Policy for more details on eligibility for other remedies.

8. Order Changes and Cancellations

Because digital products are delivered instantly upon purchase, orders generally cannot be changed or canceled once completed. If you believe you made an error in your order (e.g., wrong product selected), contact us immediately at support@naurina.co with "CANCEL" or "CHANGE" and your order number in the subject line, and we will do our best to assist before or immediately after delivery.

Please see our Refund Policy for information on how purchase errors and delivery issues are handled.

9. Multiple Products in One Order

If your order contains multiple digital products, all items are typically delivered together in a single delivery email or made available together in your account. If any item is missing from your order, contact us at support@naurina.co with your order number.

10. Taxes

Applicable sales tax (where required based on your location) is calculated and charged at checkout. No customs duties or import fees apply, since digital products are not physically shipped.

11. Service Disruptions

Delivery may occasionally be delayed due to events beyond our reasonable control, including server outages, internet service disruptions, or third-party email provider issues. We will resume normal delivery as soon as conditions allow and will assist any affected customers individually.

If you have any questions about this policy, please contact us at support@naurina.co

Contact Us

NaurinaCo — operated by VALPO MEDIA LLC

311 Golf Rd, Ste 1000 West Palm Beach, FL 33407, USA

Email: support@naurina.co

Support Hours: 9:00 AM – 5:00 PM EST, Monday – Saturday