Refund policy

At NaurinaCo, we want you to fully understand how purchases work before you buy. Please read this policy carefully, as it explains how our digital products are delivered and why they are not eligible for refunds or returns.

This policy applies to all purchases made through NaurinaCo. By placing an order, you agree to the terms below.

1. Digital Products — No Refunds or Returns

All products sold on NaurinaCo are digital products. This means:

  • Your purchase is delivered instantly upon completion of payment (e.g., via download link, email delivery, or account access).
  • Because delivery is immediate and the product becomes accessible to you right away, all sales are final.
  • We do not offer refunds, returns, or exchanges for digital products once the order has been placed and delivered, regardless of reason — including accidental purchases, change of mind, or not using the product.

By completing your purchase, you acknowledge and agree that you are buying a digital item that cannot be "returned" in the traditional sense, and that your right to cancel is waived once delivery/access has been provided.

2. Exceptions

We may, at our sole discretion, make an exception in the following limited circumstances:

  • Failed or non-delivery: If you did not receive your digital product due to a technical error on our end (e.g., broken download link, no email received), contact us and we will re-send access at no cost.
  • Duplicate charges: If you were accidentally charged more than once for the same order, we will refund the duplicate charge.
  • Billing errors: If you were charged an incorrect amount due to a system error, we will correct the charge.

To request an exception, email support@naurina.co with your order number and a description of the issue within 7 days of purchase. We will review each request individually.

3. VIP Club Membership

VIP Club membership fees ($39.95 USD billed every 28 days) are non-refundable, except in the following circumstances:

  • If you cancel during the 3-day free trial period — you will not be charged at all.
  • If you were charged in error due to a system or billing issue on our end.

You may cancel your VIP Club membership at any time by emailing support@naurina.co. Upon cancellation, your benefits remain active until the end of your current paid billing period, and no further charges will be made. No partial refunds are issued for the remaining days of a billing cycle.

For full VIP Club terms, see our Terms of Service.

4. Order Confirmation and Access Issues

Please double-check your order details (email address, product selection) before completing your purchase, since digital products are delivered instantly and cannot be undone.

If you experience trouble accessing or downloading your purchased product, contact us at support@naurina.co with your order number, and we will help resolve the access issue as quickly as possible. This is a delivery support request, not a refund request.

5. Chargebacks

If you have an issue with your order, please contact us before filing a chargeback with your bank — we resolve nearly all issues quickly and directly. Chargebacks filed for delivered digital products may be disputed, as our records will show successful delivery/access.

6. Policy Changes

We may update this policy from time to time. The version in effect at the time of your purchase applies to your order. The "Last updated" date at the top reflects the most recent revision.

If you have any questions about this policy, please contact us at support@naurina.co

Contact Us

Questions about our Return & Refund Policy? Reach us at:

NaurinaCo — operated by VALPO MEDIA LLC

311 Golf Rd, Ste 1000 West Palm Beach, FL 33407, USA

Email: support@naurina.co

Support Hours: 9:00 AM – 5:00 PM EST, Monday – Saturday